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Terms and conditions

Bike Deliveries

Bikes are normally ready for Store Collection or Despatch within 5-10 working days. After you have placed your order you can check the order status by logging into the 'my account' section of our website. Once a bike has been built you will receive an email to let you know your bike is ready for delivery or collection. Please allow a further 3 working days for your bike to be delivered.

DTI Distance Selling Regulations

These Government Department of Trade and Industry regulations entitle you to a 7 day 'cooling off' period after you have received the goods you have purchased from us. This regulation is to give you the opportunity to examine the goods you have purchased as you would have when buying in a shop.

If you wish to exercise these rights and cancel your purchase you should return the goods to Go-Ebike (warehouse), White Bear Yard, Park Road, Adlington, Lancashire, PR7 4HZ, United Kingdom within 7 working days from the date after the goods were received by you.

You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed with any postage or carriage costs.

Delivery Terms and Conditions

We do everything we can to meet the delivery times as stated above. Delivery times may sometimes be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet the specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.

We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms

Lost Parcels

Please note: we will only refund/re-despatch UK orders that have not been received 10* working days after despatch.

Amending or cancelling orders

If you change your mind about your order, or need to amend it in any way, please contact our sales department on 01257 485222, or email to see if we can make the required changes to your order before delivery.

Website Prices

By default all prices on our site are in Pounds Sterling (£GBP) and include VAT where applicable at the standard UK rate of 20%.

Website Accuracy

It is our aim to keep all pictures and descriptions as up to date and accurate as possible, however there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where a weight or assisted range is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy.

Offers - Terms and Conditions

  1. The price listed in your basket will always be the final sale price.
  2. All prices and descriptions are liable to change without notice.
  3. The delivery charge listed in your basket will always be the final delivery charge.
  4. Should you forget to apply the discount code in your basket we will not add discounts retrospectively.
  5. Promotional Vouchers. Only one voucher can be used against one product i.e. a number of vouchers cannot be added together and used against a single product.
  6. Items which have been purchased in part or full with a promotional voucher will not be accepted for refund or exchange.
  7. Promotional Vouchers can only be used against the specified product or service.